shipping policy

All items on this website are made to order. Please allow a maximum of two weeks to process your order. Expect an email within this time to let you know your order is on the way!

Orders can be picked up daily, from 09h00 at Wotanstraße 14, 10365 Berlin. An email will be sent when your order is ready for pickup.

Orders are generally shipped within 09h00 to 18h00 using DHL, Hermes or GLS (delivery standard is 2 – 7 days). A flat rate shipping fee of 4.99 EUR applies to orders shipping to Germany.

We offer international shipping to the following countries: Belgium, Bulgaria, Denmark (except Greenland, Faroe Islands), Estonia, Finland (except Åland), France (except overseas territories), Italy (except Livigno, Vatican City, San Marino), Croatia, Latvia, Lithuania, Luxembourg, Monaco, Netherlands (except overseas territories), Austria, Poland, Portugal (except Azores, Madeira), Romania, Sweden, Slovakia, Slovenia, Spain (except Ceuta, El Hierro, Fuerteventura, Gran Canaria, La Gomera, Lanzarote, La Palma, Melilla, Tenerife), Czech Republic, Hungary. We also ship to the United States.

Shipping charges for your order will be calculated and displayed at checkout. International delivery standard is 8 to 20 days.

Please note that all items sold on this website are made to order and cannot be refunded except due to fault on our part (product defects or damage caused in production). For defective products, we accept returns up to 30 days after delivery.

In the event that your order arrives damaged in any way, please email us as soon as possible at kettmeberlin@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at kettmeberlin@gmail.com.